1 (edited by Santiago Perotti 2023-02-13 15:27:35)

Topic: Qelectrotech crashes anytime I try to open a file or export to pdf

Hello I've run into an issue with QET, I've been using it for a while with no problems but now all of a sudden I can't open a file or export to pdf, I believe it's a problem with trying to use file explorer through Qet, I tried excel and other programs and they didn't have any problems, QET crashes every time I've tried.


Here are my system specs:


Nombre del dispositivo    DESKTOP-3M75H9Q
Procesador    Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz   2.60 GHz
RAM instalada    8,00 GB
Identificador de dispositivo    2834436A-ED68-41AD-9FFC-177353081356
Id. del producto    00325-80000-00000-AAOEM
Tipo de sistema    Sistema operativo de 64 bits, procesador basado en x64
Lápiz y entrada táctil    La entrada táctil o manuscrita no está disponible para esta pantalla


I was running QET Dev 0.90 before, then uninstalled and switched to Dev 0.100 but the problem persists.


One thing that might be of note is that I was running Avast before and everything worked, then I upgraded to premium, used the driver updater and updated a bunch of drivers, as well as updated windows I don't remember which update I was running before but I was mostly up to date.


I've tried running QET as Admin and disabling Avast but that didn't fix it. I'll attach the QET logs as well as the crashdumps from windows.


Does anyone know what could be causing it?

Post's attachments

Attachment icon Logs.7z 391.11 kb, 117 downloads since 2023-02-13 

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Hi Santiago,

I couldn't reproduce the crashes you mention on my Win 10 laptop, open project .qet files, export to PDF works good.

Have you tried on other machine?

Laurent

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Hi Scorpio sorry for the delay, I've tried close to everything I even resorted to formating the problem PC and doing a clean windows install, but to no Avail.

I've tried everything from version 0.070 to 0.100 32 and 64 bits, portables everything but nothing I did worked, it's a problem with this machine and I can't for the life of me figure out what.

I installed QET 0.100 x64 on my home PC and it doesn't give me trouble:

Here are my home specs:

Edition    Windows 10 Home
Version    22H2
Installed on    5/1/2023
OS build    19045.2604
Experience    Windows Feature Experience Pack 120.2212.4190.0

I'm going to try to run 2 virtual machines on the problem PC and see what happens I'll run 1 windows install and 1 Linux and see what happens.

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

I experience the same issue since installing an update on windows 10.

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

I updated today my windows 10 old HP laptop elite book and I can't saw any crash:

Very strange.... OS : winnt  - x86_64 - Version : Windows 10 Version 2009 - Kernel : 10.0.19045"

Outil de suppression de logiciels malveillants Windows x64 - v5.110 (KB890830)
2023-02 Mise à jour cumulative de .NET Framework 3.5, 4.8 et 4.8.1 Windows 10 Version 22H2 pour x64 (KB5022729)
2023-02 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5022834)
2023-01 Mise à jour pour Windows 10 Version 22H2 sur systèmes x64 (KB4023057)

Reboot and check:
https://download.qelectrotech.org/qet/s … -02-26.txt

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

My OS info:
Edition    Windows 10 Pro
Version    22H2
Installed on    03/08/2020
OS build    19045.2486

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Édition    Windows 10 Professionnel
Version    22H2
Installé le    10/03/2021
Build du système d’exploitation    19045.2604
Expérience    Windows Feature Experience Pack 120.2212.4190.0


Tried and tried again with yesterday build https://download.qelectrotech.org/qet/b … 7828-1.exe     and I can't see any crashes...

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Strange.
It seems like an issue related to the OS since other people experience it.
Unfortunatley I have no knowledge in programming and I have to wait for other people who can hopefully resolve this issue.

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

I installed QET installer 0.100.0 dev and tried on latest Windows 11 development environment "WinDev2301Eval" VM, and QET work fine, very very strange... I can't crash it..
https://developer.microsoft.com/fr-fr/w … -machines/

https://download.qelectrotech.org/qet/forum_img_2/win11_test.png
https://download.qelectrotech.org/qet/forum_img_2/win11_version.png

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Redapple95 wrote:

Strange.
It seems like an issue related to the OS since other people experience it.
Unfortunatley I have no knowledge in programming and I have to wait for other people who can hopefully resolve this issue.

I've seen a lot of guys with other programs that crash lately just on error code 0xc0000005 ...

https://www.google.com/search?q=error+c … mp;dpr=1.5

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

After taking a look in Bug Tracker the issue seems to be somehow connected to Avast antivirus.
Afer uninstalling Avast everthing works well now.

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

@Redapple95: thanks for the feedback. nomicons/wink

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Good afternoon. Avast antivirus has this problem. On versions 0.8 and 0.9 and 0.100, it is not possible to save the project to a PDF file, and on version 0.7, it is possible to save to PDF, but not to print. For now, the only solution is to remove the antivirus or print it on another computer that does not have this antivirus.

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

A little research shows that it's not just QET that is impacted by the latest version of Avast...

https://feedback.dxo.com/t/dxo-pl-6-3-1 … 9/5?page=2
https://forum.avast.com/index.php?topic=322690.0


https://forum.qt.io/topic/143116/qfiled … o-crash/10

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

https://www.discourse.net/2023/02/avast … layfusion/

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

Modicon wrote:

Good afternoon. Avast antivirus has this problem. On versions 0.8 and 0.9 and 0.100, it is not possible to save the project to a PDF file, and on version 0.7, it is possible to save to PDF, but not to print. For now, the only solution is to remove the antivirus or print it on another computer that does not have this antivirus.

Thanks Modicon. nomicons/wink

"Le jour où tu découvres le Libre, tu sais que tu ne pourras jamais plus revenir en arrière..."

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

In my case the problem was solved by running the avast actualization (program not virus database)

Re: Qelectrotech crashes anytime I try to open a file or export to pdf

ruimilho wrote:

In my case the problem was solved by running the avast actualization (program not virus database)

Can you show in a detailed way the method you use?